• About Loan Prospector
• Broker Resource Center
• Getting Started with Loan Prospector
• Getting the Most from Loan Prospector
  • Account Maintenance
  • Best Practices
  • Subscription Center
• Training

Account Maintenance

Your single stop for updating, managing and maintaining your Loan Prospector account information.

• Add, update or remove Loan Prospector users and your other contacts. *
• Brokers only - Change your company name or address
• Freddie Mac Seller/Servicers - Change your company name or address using Form 1107, found on FreddieMac.com.
• Change your billing contact or billing account information.  
• Change a password... See tips below.
• Learn about our billing process and fees.

Freddie Mac Seller/Servicers may also

• Choose HVE message options in Loan Prospector
• Update wholesale lending contact information 

All requests and account information submitted online will be protected via a Secure Socket Layer connection.

How to Change Your Password

• Log in to Loan Prospector.
• From the top navigation bar, select  "Change Password."
• The Password Administration window will appear.
• Type your current password in the "Input old password" field. Then type your new password in the "Input new password" and "Confirm new password" fields.

Note: Passwords must be 8 or more characters long, and must include a special character such as $, %, @, #, etc.

Don't Remember Your Password? Call customer service. You'll need your 4-digit Personal Identification Number (PIN). Freddie Mac uses PINs to verify the identity of users who request information over the phone or via email. Freddie Mac will only change a PIN if it has been compromised or if the PIN is not in the proper format.