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Customer Support: Ready to Help You

How to Reach Us

You can call us:

  • Customer Contact Center (800-FREDDIE) [(800) 373-3343].
    Be sure to have your Seller/Servicer number handy when you call.

You can find your Seller/Servicer or TPO number ID number in:

  • The Loan Prospector Feedback Certificate
  • The user profile on
  • The welcome e-mail you received when you became an approved Freddie Mac customer

Tips for Getting Faster Answers

  • Question about a specific loan you've submitted to Loan Prospector?
    You'll need the transaction number and Loan Prospector Key Number. Both numbers appear on your Loan Prospector Feedback Certificate.

  • Third-party originators: Question about your password?
    You'll need the user's PIN when you call customer service. The PIN is a 4-digit number selected by your administrator.

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