Customer Service: Ready to Help You

How to Reach Us

You can call us:

Third-Party Originators: (888) LP ON WEB [(888) 576-6932].
Be sure to have your third-party originator (TPO) number handy when you call.
Tips for our new automated voice system. [PDF 167K]
Wholesale Lenders: (800) FREDDIE [(800) 373-3343].
Be sure to have your Seller/Servicer number handy when you call.
Tips for our new automated voice system [PDF 176K]

You can find your TPO number or Seller/Servicer ID number in:

The Loan Prospector Feedback Certificate
The user profile in LoanProspector.com
The welcome e-mail you received when you became an approved Freddie Mac customer

If you need help locating your customer number, please e-mail us and include:

Be sure to include "customer number look up" in the subject line. You'll receive a response within 24 hours.

Loan Prospector Customer Service Regular Hours
Time Zone	Days	Hours
Eastern	Mon-Fri	8 a.m. to 8 p.m.
Central	Mon-Fri	7 a.m. to 7 p.m.
Mountain	Mon-Fri	6 a.m. to 6 p.m.
Pacific	Mon-Fri	5 a.m. to 5 p.m.

Holidays - Customer service is available every day during the hours listed above, with the exception of:

Question about a specific loan you've submitted to Loan Prospector?
You'll need the transaction number and Loan Prospector Key Number. Both appear on your feedback certificate.
Third-party originators: Question about your password?
You'll need the user's PIN when you call customer service. The PIN is a 4-digit number selected by your administrator.