Customer Support: Ready to Help You
You can call us:
Customer Contact Center (800-FREDDIE) [(800) 373-3343].
Be sure to have your Seller/Servicer number handy when you call.
You can find your Seller/Servicer or TPO number ID number in:
- The Loan Prospector Feedback Certificate
- The user profile on LoanProspector.com
- The welcome e-mail you received when you became an approved Freddie Mac customer
Question about a specific loan you've submitted to Loan Prospector?
You'll need the transaction number and Loan Prospector Key Number. Both numbers appear on your Loan Prospector Feedback Certificate.
Third-party originators: Question about your password?
You'll need the user's PIN when you call customer service. The PIN is a 4-digit number selected by your administrator.